Windows Support
- Windows 7/10/11 installation, setup, and recovery
- Driver issues, software installation, update troubleshooting
- L1/L2 end-user issue handling and incident support
Daniil Kulakov / IT Support Specialist / Systems Support
Reliable IT support for Windows, hardware, and VPS infrastructure.
Hands-on IT Support Specialist delivering reliable Windows troubleshooting, hardware repairs, and routine Ubuntu VPS administration.
Experience focus
Windows support, troubleshooting, documentation
Hands-on work
50+ systems built, upgraded, or repaired
Relocation
Open internationally, with preference for Southeast Asia
Hands-on IT support experience with 2+ years in a small-office Windows environment.
IT Operations & User Support
I provide L1/L2 IT support for Windows-based users, covering operating system issues, application troubleshooting, software setup, hardware diagnostics, and everyday connectivity problems.
My background combines user-facing support with practical technical execution, including incident handling, component replacement, repeatable fix documentation, and dependable day-to-day support work.
Alongside desktop support, I maintain Ubuntu VPS environments with SSH, Apache, MySQL, and WinSCP, giving me practical exposure to Linux administration, hosted services, and routine server upkeep.
Experience
KiliaService
IT Support Technician
Junior System Administration Intern
Education
IT Systems
Information Systems & Programming
Specialist Diploma completed: June 2026
Languages
Russian
Native
English
B2 Fluent
Japanese
JLPT N2
Relocation
Vietnam
Thailand
Malaysia
Sponsorship Ready
Built around support, troubleshooting, and dependable technical execution.
Hardware & PC Assembly
- 50+ systems built, upgraded, or repaired
- Diagnostics for PSU, RAM, SSD, GPU, and peripherals
- Component replacement and stable workstation setup
Networking Basics
- IP addressing, connectivity troubleshooting, Wi-Fi issues
- Router configuration and basic network problem isolation
- TCP/IP fundamentals and entry-level routing awareness
Linux & Remote Access
- Ubuntu basics, file permissions, package updates
- SSH administration, WinSCP, Command Prompt, Terminal
- Apache, MySQL, and practical VPS maintenance
Microsoft 365 & Identity
- Confident day-to-day use of Microsoft 365 applications
- Working knowledge of Active Directory users, accounts, and permissions
- Comfortable supporting office productivity and access issues
Documentation
- Knowledge base style write-ups for common fixes
- Clear user communication and issue reporting
- Repeatable troubleshooting steps for faster resolution
Practical projects that show support skills beyond theory.
01
Desktop support / hardware
Windows Deployment, Repair, and PC Build Work
Delivered Windows reinstallations, driver and software setup, hardware diagnostics, and hands-on build or upgrade work across 50+ user systems in real support scenarios.
Details
02
Linux / hosting
JKT Personal Website on Ubuntu VPS
Set up and maintained a personal website on an Ubuntu VPS using Apache and MySQL, with server access handled through SSH and WinSCP.
Details
03
Remote administration
Self-Hosted VPN and Telegram Web App
Configured a VPN server and supported a Telegram web application on Ubuntu VPS infrastructure, including updates and remote maintenance tasks.
Details
04
Full-stack marketplace / PHP + MySQL
MinatoCargo Global Marketplace Platform
Built a multi-page marketplace with product catalog, product detail pages, seller workspace, admin tools, support flows, localization, currency handling, and content pages.
Details
A recruiter-friendly summary for support and systems operations roles.
What I bring
- Hands-on L1/L2 Windows support and user issue resolution
- Hardware diagnostics, PC assembly, upgrades, and workstation setup
- Networking basics, Microsoft 365, Active Directory awareness, and Ubuntu VPS support
- Clear documentation and communication with end users
Availability
- Open to international relocation, with preference for Southeast Asia
- Priority countries: Vietnam, Thailand, Malaysia
- Visa sponsorship required for on-site roles
- Remote work possible immediately
- On-site availability from late June 2026
Available for international IT support and systems support opportunities.
If you are hiring for IT support, helpdesk, desktop support, or systems support, I'm available to discuss remote work immediately or on-site relocation from late June 2026.